FAQ

 Processing Time: 

The time that it takes for your order to be prepared and then packed is usually 2-5 business days, unless noted otherwise.

 

 Shipping Time: 

This is the time it takes for your package to travel and be delivered. Delivery times can vary and are not always guaranteed to arrive on time due to various reasons with the shipping carrier (weather, staff shortages, delays, etc). In the USA, shipping can take 2-5 business days, and internationally, it may take up to 21 or more business days for delivery.

 

 Taxes/Import Duties/Fees: 

  • USA - Customers may be charged sales tax on their order depending on their location. This is calculated and shown at checkout.
  • INTERNATIONAL - Orders may have other taxes, tariffs, import duties, and fees charged when shipping. These fees are to be paid by the customer upon delivery. Pink Sweetheart is not responsible for any of the fees or charges accumulated during international shipping. 

 Lost/Stolen Packages: 

Unfortunately, things happen. We take great pride in packing your order to make sure that it gets to you safely. Once it has left our care, Pink Sweetheart has no control over the shipping conditions or handling. But in the event that something happens, you can file a claim with the carrier. Otherwise, customers may contact the shipping carrier for more assistance.

  • Contact USPS at 1(800) 275-8777 or visit www.usps.com to file a claim.
  • Contact UPS at 1(800) 742-5877 or visit www.ups.com to file a claim.

 Track Order: 

You are able to get updates on your order from the tracking page here, contact us by email, check on your orders through your customer account, or use the chat feature on our website.

 

 Customer Accounts: 

You can create a customer account here to make checkout easier. With a customer account, you may view your purchase history, add payment methods, start returns, and track orders. You can also click here to log in to your customer account.

 

 Refund/Exchanges: 

Please refer to our refund and exchange policy.

     

     Discounts/Promos/Sales: 

    Discount codes are unique codes given to customers to save money or to receive a special offer with their purchase. If a discount code does not apply at checkout, it may be because:

    • The coupon code is limited to only 1 use per customer
    • The coupon has expired
    • The coupon is for certain items or specific collections
    • The code was entered incorrectly (case sensitive)
    • Coupon codes cannot be combined

     Canceled Order:  

    To ensure the safety and security of our customers and our business, we reserve the right to cancel or refuse any order at our discretion. Orders may be canceled due to suspected fraud, unauthorized or high-risk payment activity, inaccuracies in pricing or product information, inventory availability, shipping limitations, or other unforeseen circumstances. You will be refunded immediately for a cancelled order.

     

     Payment Methods:  

    Accepted payment methods are given at checkout, which include: Visa, Mastercard, American Express, Discover, Diners Club, ShopPay, PayPal, Apple Pay, and Google Pay. Other payment methods may be added in the future.

     Our Location:   

    For returns/exchanges/mail, please send to:

     

    333 W. Brown Deer Rd.

    Ste G #4080

    Bayside, WI 53217

    United States

     Contact Us:  

    We want to hear from you, and we are here to help!

    • Contact us by email
    • Use the chat feature on the website
    • If inquiring about an order, please include the order #
    • Please allow 24 hours for a response

     Wholesale: 

    We do not offer this service at this time. If you happen to need a larger order of a certain item, contact us for more information. 

     

     Item Availability: 

    There may be some items that have limited availability. Items in our store are not always guaranteed to be restocked or become available in other colors/styles. Certain styles may be limited or eventually be discontinued. We are always working to provide the best selection and style options, so check back often.

     

     Preorders: 

    When you purchase an item for preorder, this means that you are purchasing the item before it is available, with the understanding that it will be shipped later. Preorder items are not shipped out right away. Read more about our pre-order policy here. 

     

     Subscriptions:  

    Subscription boxes are physical products that are delivered to the customer on a recurring schedule. You can read more about subscriptions here.

     

     Our Packaging:  

    Here at Pink Sweetheart, we believe in packing orders efficiently to keep shipping costs low for our customers, but still adding a touch of color and fun. We do our best to keep our packaging minimal to reduce waste. Now and in the future, we plan to use more sustainable packaging options. This includes products that are recycled, biodegradable, eco-friendly, and/or vegan.