Refund policy

Returns

Returns must be started through your customer account within 2 days of delivery. You can access your account by logging in or creating one on our website.

Before requesting a return, please note:

  • Customers are responsible for return shipping costs.
  • Items must be unused, unworn, in their original packaging, and include all tags.
  • A 15% restocking fee applies to all approved returns.
  • Returns sent without first starting a return request will not be accepted.
  • If an order is returned to Pink Sweetheart due to an incorrect address, carrier delivery issue, or other customer-related discrepancy, the customer is responsible for the cost of reshipping the order.
Non-Returnable Items

We do not accept returns on:

  • Perishable goods (food, snacks, consumables, flowers, plants, etc.)
  • Custom or personalized products
  • Personal care items (soap, beauty products, skincare, intimate items, undergarments, vitamins, etc.)
  • Hazardous materials, flammable liquids, or gases
  • Sale or clearance items
  • Gift cards (physical or digital)
  • Digital downloads
  • Print-on-demand (POD) products
Refunds

Approved refunds are issued to the original payment method.

Please allow 3–7 business days for your bank or credit card company to process the refund after it has been issued.

The following will be deducted from your refund:

  • Original shipping charges (shipping is non-refundable)
  • 15% restocking fee

If you prefer, store credit can be issued immediately as a digital gift card instead of a refund.

Store Credit

Store credit is available immediately and can be used toward future Pink Sweetheart purchases. It is issued as a digital gift card.

Exchanges

We do not offer exchanges.

Damaged, Incorrect, Lost, or Stolen Orders

Please inspect your order upon delivery and contact us as soon as possible if you receive a defective or incorrect item so we can make it right.

If your package is lost, stolen, or damaged during transit, please contact us. You may also file a claim directly with USPS or the assigned shipping carrier.

European Union (EU) Customers

If your order is being shipped to the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the final item in your order.

To exercise this right, start your return through your customer account before the withdrawal period expires.

Please note:

  • Customers are responsible for return shipping costs.
  • Refunds are processed within 14 days after we receive the returned item(s).
  • Refunds are issued to the original payment method, less the 15% restocking fee.
  • The same non-returnable items listed above are excluded from the EU right of withdrawal where permitted by law.