Subscription FAQ

 What is a subscription box? 

A subscription box is a recurring delivery of curated goodies sent straight to your door on a regular schedule (monthly, bi-monthly, or quarterly). Each box is thoughtfully assembled to fit a theme or experience, making it a convenient and exciting way to enjoy new products without having to reorder every time. Think of it as a little surprise—on autopilot.

 How does it work? 

Once you subscribe, your box will be automatically prepared and shipped according to the subscription plan you choose. Your payment is processed securely at each billing cycle, and your box is sent out during our scheduled ship window. You’ll receive updates along the way, and you can manage, pause, or cancel your subscription anytime through your account—easy, flexible, and stress-free.

Why Subscribe?

Subscribing means more fun, less hassle. You’ll receive a thoughtfully curated box delivered on a recurring schedule—no reordering, no FOMO, and no guesswork. Subscribers often enjoy early access to new releases, exclusive items, and themed surprises not available anywhere else. It’s the easiest way to treat yourself consistently (because you deserve it).

 What will be in my order? 

The details will be listed in the product description.

 When will I get my order? 

Orders are shipped out 1-5 days after each payment is confirmed. 

 How often or when will I be billed? 

You will be billed depending on your subscription choice (once a month, once every 3 months, etc.). The recurring charge will process to your selected payment method on or around the date that your original subscription was started. This ensures your box is reserved and prepared for shipment.

Is my subscription automatically renewed?

Yes. All subscriptions renew automatically at the end of each billing period, so you never miss a box. Don’t worry—there’s no long-term commitment.

 Can I skip, pause, or cancel my subscription?

Absolutely! You can manage your subscription at any time through your account. Skip a shipment, pause your subscription, or cancel altogether before the next billing date—no awkward breakups required.

 How can I change my credit/debit card? 

You are able to log in to your account to change card information, payment method, and addresses. Be sure to keep information up to date and accurate to ensure a smooth subscription experience.

What happens if a payment fails?

If a payment cannot be processed, we’ll notify you so you can update your payment information. Your subscription may be paused until payment is successfully completed.

 What happens if my box arrives damaged or missing? 

We understand that unfortunate things happen. Pink Sweetheart does not have control over the shipping carriers' handling. However, be sure to reach out to us by email or via the chat feature on the website for assistance.