Exclusive Shipping Policy

• Please read over our Exclusive Shipping Policy to understand the protocols and procedures for certain items listed on our website. By reading this policy, you agree to understanding the term and conditions before purchasing, as stated below.

• With Exclusive Shipping, this means that an item will have longer shipping times. This policy was designed to provide transparency by notifying the customer that an item will have processing and shipping times longer than usual. Certain items listed on the Pink Sweetheart website are noted that they have extended shipping times. 

• Keep in mind that this information is also highlighted under each product that this policy applies to. Be sure to check the product description and/or shipping times listed.

• For your convenience, our shipping integration gives an estimation on the processing and shipping timeframes. These are estimates and this is usually reliable but orders may still arrive early or later than expected.

• Processing times (preparing your order) can be anywhere from 5-10 business days.

• Shipping times (traveling to your destination) can be anywhere from 14-30 business days.

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• What is Exclusive Shipping?

This means that a product has delivery times longer than usual.

• Why is the shipping time so long?

We collaborate with other vendors, artists and manufactures across the world. Some of our items may be custom or made to order, so we do our best to account the time it will take for production, packaging and shipping. This can be an extensive process since we consistently have customers placing orders and small teams working to complete each order request. 

• When will I get my order?

Shipping estimations are listed with each item that this policy applies to. Orders may still arrive early or later than expected. Processing your order will take approximately 5-10 business days and delivery may take 14-30 business days.

• I sill need more assistance

If you do not understand this policy, please feel free to contact us for more information. We are always more than happy to assist you.